Frequently Asked Questions

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WHAT IS CONCIERGE PHYSICAL THERAPY?
Just as it sounds: elite-caliber physical therapy solutions at your convenience. One-on-one guidance and expertise from Dr. DeRousseau. No needing to drive to a clinic, find child care, be passed between therapists, assistants, and aides. No surprise bills, insurance headaches, generalized, cookie-cutter exercise programs, no wasted time.
WHEN AND WHERE CAN I HAVE MY APPOINTMENT?
Appointments are held at the location of your choice and convenience: home, private office, etc. Sessions must be held in a private, comfortable, clean, and safe spaces as health information will be discussed and evaluation will be performed. For all scheduling, please send an inquiry or call at 707-266-6495.
LOCATIONS COVERED:
Service is held in the greater Sonoma County region. However, if service is requested outside a 15-mile radius of the zip code 95405, a travel charge will be added based on milage to desired appointment location. See the Pricing & Location page for details.
DO I NEED A REFERRAL FROM MY PHYSICIAN?
In most cases a physician referral is not necessary to be evaluated and treated by Dr. DeRousseau. However, if you are pregnant seeking pelvic floor rehabilitation services, had a recent surgery or major dental procedure in the last 30 days, or other significant health changes, a physician clearance is necessary. If you have any questions about a physicians referral, please feel free to send an inquiry or call at 707-266-6495.
HOW CAN I MAKE AN APPOINTMENT?
For all scheduling, please send an inquiry or call at 707-266-6495.
WHAT SHOULD I EXPECT ON MY FIRST APPOINTMENT?

Once scheduled for an appointment, an email containing confirmation of appointment, invoice, consent and medical forms, and all other necessary information about your appointment will be sent to your email.

Initial appointments consist of an extensive discussion and examination to identify root cause and factors related to your symptoms. A review of your medical history, lifestyle, needs, and goals will be emphasized and noted to ensure all-encompassing and targeted care is provided. Additionally, an introduction to treatment and final recommendations will be provided at the end of the session.

ARE MY SESSIONS COVERED BY INSURANCE?

DeRousseau Concierge Physical Therapy & Wellness is an out-of-network provider and does not accept insurance at this time. This is to ensure the time and attention you receive is based on YOUR needs, not based on the limitations and red tape of health insurance companies.

You are welcome to submit a reimbursement claim yourself- however, it is not guaranteed you will receive reimbursement and DCPT&W is not responsible for any insurance reimbursement claims or processing.

MEDICARE patients: DeRousseau Concierge Physical Therapy & Wellness is not a Medicare provider. If you still wish to be seen, simple paperwork can be completed before your session. Please contact us at inquiry@kdconciergept.com or 707-266-6495 to inquire.

HOW DO I SUBMIT AN INSURANCE CLAIM?

If you wish to submit a claim to your insurance company for reimbursement, a superbill document can be provided upon a request at inquiry@kdconciergept.com

This and your receipt of payment can be submitted to your insurance company for reimbursement. Often times insurance companies have a customer service line to call to start a claim.

You may choose to submit bills after each visit or after several visits. You are typically able to submit claims up to one year following your treatment visit.

ACCEPTED FORMS OF PAYMENT:
It is customary that all payments must be made prior to or at time of session. Accepted forms of payment at this time include Cash, credit card, debit card, Google Pay, and Apple Pay.
WHAT IS TELEHEALTH?
A tool used in the medical field to supplement care and improve communication when in-person sessions are not available. This is an excellent way to check-in, report updates, and progress treatment plans with Dr. DeRousseau using HIPAA-compliant video sessions when patients are out of town, traveling, or need a last-minute chat.
WHAT ARE WELLNESS SERVICES?

Wellness services provided by Dr. DeRousseau are uniquely designed to help empower and guide clients toward healthy and lifestyle balance and wellbeing.

Sessions are individually constructed and targeted on each client needs, goals, and abilities.

HOW MANY SESSIONS DO I NEED?

This will depend on each individual and a recommended prescription will be discussed in your initial evaluation.

If you are looking for ongoing maintenance program, consider our Diamond Wellness Package for savings and exponential benefits.